Privacy Policy
NectarFusions respects your privacy. This notice describes how NectarFusions handles personal information when you use our mobile customer app, visit our website, join Honey Club, or contact us. It also explains how to request account deletion.
Information you give us
- Account information: email address, name, and other profile details you choose to provide to register, sign in, or maintain your NectarFusions account.
- Order and delivery information: purchased products, quantities, order status and history, delivery or shipping address, contact information, and delivery instructions you provide.
- Honey preferences: favorited products, chosen flavors, and preferences connected to Honey Club or other programs you use.
- Membership information: Honey Club plan and status information associated with your account, if you are an existing member.
- Rewards information: Honey Rewards participation, qualifying purchase history, points, and redemption records if and when the program is launched.
- Messages: information you send when asking for customer support, account deletion, or help with an order.
Location information
With your permission, the app can use your device's location when you choose the nearby honey retailer search. You can search by ZIP code instead. Location permission is optional and can be turned off in your device settings. Maps and location features may rely on device mapping services.
How we use information
We use information to provide and secure your account; process and fulfill orders; show available order and membership status; answer customer inquiries; maintain favorites and account preferences; and operate programs in which you choose to participate. We may maintain operational records for security, fraud prevention, customer service, and legal obligations.
Payment processing
When the app's physical-goods checkout is available, payment takes place through a Square-hosted checkout page. We receive transaction status and related order identifiers needed to confirm payment and handle customer requests. Square processes the payment details you provide on its hosted checkout service; NectarFusions receives transaction and order references for fulfillment and support. We do not ask you to enter payment card details in the app itself.
Service providers and sharing
We use service providers to deliver app and website functionality, authentication and data hosting, payment processing, customer service communications, and order operations. Our services include Supabase for customer authentication and data hosting, Netlify for website functions, Resend for transactional email, and Square for payment processing. These providers process information according to their roles and applicable contracts. We may also disclose information when required by law or to protect the security of our services.
Retention
We keep account and order information while needed to provide the service and for appropriate business and legal purposes. Some payment, tax, accounting, fraud-prevention, and transaction records may need to be retained even after an account is deleted. Retention periods depend on the category of data, the purpose for which it was collected, and legal obligations.
Your choices and account deletion
You can review and update certain account details from the customer app. You can initiate an account-deletion request from the app's Account Deletion screen. We aim to complete verified requests within 30 days; active Honey Club billing may require separate review and cancellation, and information we are legally required to retain may be preserved. We will acknowledge the request and send a completion confirmation once deletion is actually finished. For questions, contact info@nectar-fusions.com.
Changes to this policy
We may update this notice as our services change. The date at the top of the page will show when the current version took effect.
Contact
NectarFusions
Email: info@nectar-fusions.com
Customer support: Order Help and Support