Customer care

ORDER HELP | FAQ

Returning to an order?
FIND MY ORDER

Enter the order number and email address used at checkout to reopen your private blue confirmation page. Order details stay private until both match.

HOW CAN WE HELP?

Choose the request that best matches what you need. This sends it directly to the NectarFusions Admin inbox.

Quick answers

Frequently Asked Questions

Can I change or cancel an order?

Use the order link in your confirmation email during the cancellation window. After that, submit an Order Help request and we’ll review what is still possible.

How does market pickup work?

Choose Market Pickup during checkout, select an available market date, and bring your order number when you arrive.

Can I request specific Honey Club flavors?

Yes. Choose I Have Requests during signup, select your flavor preferences, and add favorites or flavors to avoid. Requests depend on seasonal availability.

Can I skip a Honey Club box?

Yes. Choose Skip My Next Box above and send the request. We’ll confirm the change before the next box is prepared.

Do you ship outside Michigan?

Current shipping and delivery availability is shown during checkout. Enter your order details to see the options available for your location.

Are NectarFusions honeys made with artificial flavors or syrups?

No. Our infusions use real fruits, herbs, spices, peppers, coffee, and vanilla—never artificial flavors or syrups.

What is the difference between Regular and Spun honey?

Regular honey is pourable and drizzly. Spun honey is the same honey crystallized on purpose into a smooth, thick, spreadable texture.

What if my raw honey crystallizes?

Crystallization is natural. Set the sealed jar in warm water until it loosens back up. Avoid very hot water if you want to preserve the character of raw honey.

Where can I share recipes or get ideas for using my honey?

Join the NectarFusions Honey Hive Facebook group for recipes, pairings, drinks, marinades, baking ideas, and ways other honey lovers are using their jars.

Recipes, pairings & honey ideas

JOIN THE HONEY HIVE

Share recipes and discover new ways to use your NectarFusions honey with our Facebook community.

Visit the Honey Hive
Contact NectarFusions directly

We’re Here to Help

For quick questions, order concerns, market pickup help, or wholesale inquiries, contact us directly.